Shipping, refund, returns, exchange and cancellation policy

Shipping policy

Free shipping is available over ₹150 order value. In placer batter basket in operating.

All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Weekend specials are only delivered on weekends. Orders has to be places at least 24 hour prior to the delivery slot.

We try our best to deliver as per the picked up delivery slot, but we might not be able to deliver on time if there are any issues.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Note: we are currently operating only in certain areas of Hyderabad city. Orders will be canceled if received outside the service area 

In-store pickup

Our in-store pickup hours are usually between 9AM till 6PM for pickup. Please have your order confirmation email with you when you come. Also please call the respective store before you come to the store.

International Shipping

Not available

How do I check the status of my order?

Please allow two days to process your order, if it’s a weekend special please wait till the end of the weekend. If you haven’t received your order please contact our team via contact us page of our website.

Refunds, returns, and exchanges

If any issues please send us contact us via our website or call to the respective store for help. Please make sure all the products are refrigerated and consumed within a day after delivery. If there are any issues withing one day please contact our support team. Our food products are made fresh without preservatives so if not followed above we recommend not consuming the products.

Cancellation

We try our best to help you to cancel your order if it not processed. Please feel free to reach out to our team via our website 

Note: Cancellation is not guaranteed.